Privacy Policy

Privacy Policy

Privacy Policy This Privacy Policy explains how Consult Service LLC (“Company”, “we”, “us”, “our”) collects, uses, discloses, and protects personal data when you use our website and services. We are committed to protecting your privacy and process data in compliance with applicable laws, including GDPR, CCPA/CPRA, and telecommunications regulations.

By registering an account or providing your phone number, you consent to the collection and use of your personal data as described in this Policy, including the processing of your phone number and WhatsApp-related data for the purposes outlined below.

1. Information We Collect

We may collect the following categories of personal data:

  • Contact Data: Name, email address, phone number, and WhatsApp account details (if provided or linked).
  • Billing information: Processed securely by Stripe (we do not store credit card numbers).
  • Device and Usage Data: IP address, device information, browser type, pages visited, interactions, and usage patterns.
  • Communications Data: Data related to messages we send to you, including SMS and WhatsApp messages (metadata such as sender/recipient information, timestamps, delivery status, and message activity).

We collect your phone number and any associated WhatsApp information when you provide it during account registration, login, or when you consent to receive communications.

2. How We Use Data

We use your personal data, including your phone number and WhatsApp data, for the following purposes (with your consent where required, or based on contractual necessity, legitimate interests, or legal obligations):

  • Provide and manage our services, including account creation, authentication, and security.
  • OTP Verification: Sending one-time password (OTP) codes via SMS (and/or WhatsApp where supported) to verify your identity during account registration and login. This helps ensure account security and prevent fraud.
  • Product & Feature Notifications: Informing registered users about new features, updates, platform improvements, and relevant offerings.
  • Webinar Notifications: Sending timely reminders and notifications to users who have purchased access to online webinars, including start-time alerts and important event updates.
  • Process payments and manage billing.
  • Communicate with users (administrative, transactional, and service-related messages).
  • Improve website and service performance, analyze usage, and enhance user experience.
  • Comply with legal obligations, prevent fraud, abuse, or violations of our terms, and protect the security of our services and users.
  • Other legitimate business purposes, such as internal analytics and service optimization.

Consent for Communications: By providing your phone number or WhatsApp details and checking the relevant consent box (or otherwise explicitly agreeing), you consent to our use of this data for sending OTP codes via SMS/WhatsApp, as well as for product/feature notifications and webinar reminders. You may withdraw this consent at any time, but this may affect your ability to use certain features (e.g., account verification or receiving important updates). Transactional messages (such as OTPs) may continue where necessary for security or contractual reasons.

We process SMS and WhatsApp communications data (including metadata) in a manner consistent with telecommunications privacy standards.

3. Payment Processing

Payments are processed by Stripe. Stripe collects and processes personal and payment data in accordance with its own Privacy Policy. We do not store sensitive payment card information.

4. Legal Bases for Processing (GDPR / Applicable Laws)

For users in the EU/EEA or where GDPR applies, we rely on the following legal bases:

  • Contractual necessity — to provide the services you requested (including OTP verification and account management).
  • Your consent — for non-essential communications, marketing-like notifications, and processing of phone/WhatsApp data for the purposes listed above.
  • Legitimate interests — to improve our services, ensure security, prevent fraud, and communicate important updates.
  • Legal obligations — to comply with laws, regulations, and telecommunications requirements.

You can withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Your Rights

GDPR Rights (EU/EEA users): You have the right to access, correct, delete, restrict, or object to the processing of your data, request data portability, and withdraw consent. To exercise these rights, contact us at the email below.

California Privacy Rights (CCPA / CPRA): California residents may request to know what personal data we collect, request deletion, and opt out of the sale of personal data (we do not sell personal data). We do not discriminate against users who exercise their rights.

Requests can be sent to: llcconsultingservice@gmail.com

We will respond within the timeframes required by law and may verify your identity before processing the request.

6. Data Retention

We retain personal data (including phone numbers and communications metadata) only as long as necessary for the purposes described, to fulfill legal obligations, resolve disputes, and enforce our agreements. Message logs and metadata are typically retained in line with industry standards (e.g., up to several months for security and compliance).

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

8. International Transfers

Your data may be processed in the United States or other jurisdictions outside your country of residence. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent mechanisms) for such transfers.

9. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify existing users of material changes via email or through our platform. Continued use of our services after such changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: llcconsultingservice@gmail.com

Scroll to Top